Last updated: 8 June 2026

Terms & Conditions

These terms govern your use of FoodCore.io. By subscribing to or using the service you agree to be bound by them in full. Please read them carefully before proceeding.

FOODCORE.IO LIMITED (company number 17168660), registered in England and Wales (“FoodCore”, “we”, “us”). These Terms & Conditions (“Terms”) govern access to and use of the FoodCore.io software-as-a-service platform (“Service”) by the subscribing business (“Customer”, “you”). These Terms should be read alongside our Privacy Policy and Cookie Policy.

1. Who We Are

FoodCore.io is operated by FoodCore.io Ltd (FOODCORE.IO LIMITED), company number 17168660, registered in England and Wales. Registered office: 66 Paul Street, London EC2A 4NA. Contact: info@foodcore.io.

2. Acceptance of Terms

By subscribing to or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service. These Terms form a legally binding contract between FoodCore.io Ltd and you.

3. The Service

FoodCore.io provides cloud-based kitchen management software designed for UK food businesses, delivered as a web application. The Service is available on two plans:

• FoodCore Essentials — recipe management, allergen management, and food label printing for 1 user and 1 site.
• FoodCore Core — everything in Essentials, plus stock management, production scheduling, meal planning, analytics, batch costing, and team management.

The Service is a B2B (business-to-business) product intended for use by food businesses and their authorised employees. It must not be used for personal, domestic, or household purposes. Each subscription is for use by a single food business. Multi-business or resale use requires a separate written agreement.

3A. Barcode Scan and Third-Party Ingredient Data

The barcode scan and ingredient import feature retrieves product data from Open Food Facts (openfoodfacts.org), an open-source, community-maintained food product database. FoodCore.io is not affiliated with Open Food Facts and does not control the accuracy, completeness or currency of data held in that database. All ingredient data retrieved via barcode scan must be independently verified by you before use in any label, allergen declaration or nutritional statement. FoodCore.io accepts no liability for any inaccuracy in data originating from Open Food Facts or any other third-party data source.

3B. FoodCore AI Checks

What it is

AI Checks is an optional compliance analysis tool that uses artificial intelligence to review recipes, ingredients, and portfolio-level data against UK food labelling, allergen, and food safety regulations. It is available to all FoodCore plan holders subject to the credit allowances described in Section 3C.

How it works

When a user initiates an AI Check, FoodCore submits structured data from their account to a third-party AI model for analysis. The AI returns a structured compliance report (pass / issues found / advisory) which is stored in the user’s FoodCore account and displayed in-app.

Data sent to the AI provider

The following data may be transmitted to the AI provider when an AI Check is run:

• Recipe name, ingredients, quantities, allergen flags, and nutritional values.
• Ingredient names, descriptions, and declared allergens.
• For portfolio-level checks: aggregated counts, ingredient names, allergen profiles, and recipe ingredient lists across the account.
• For admin/scope checks: counts of recipes, ingredients, and DDD session summaries.

No personally identifiable information (PII) about end-consumers, staff, or third parties is included in AI Check submissions.

AI provider — Anthropic

AI analysis is performed by Anthropic, PBC via their Claude API. Anthropic processes submitted data solely to return the requested analysis. Under Anthropic’s API usage policy:

• Data submitted via the API is not used to train Anthropic’s models.
• Anthropic may retain API request/response data for up to 30 days for safety and abuse monitoring, subject to Anthropic’s own privacy policy.
• Users should review Anthropic’s Privacy Policy at anthropic.com/privacy.

3C. Credit System

Monthly credits

• Essentials plan accounts receive 20 credits per calendar month.
• Core plan accounts receive 100 credits per calendar month.
• Monthly credits reset on the account’s billing cycle date. Unused monthly credits do not carry over to the following month.

Top-up credits

• Additional credits may be purchased in packs (50, 100, 250, or 500 credits). Top-up credit purchases are one-time payments — not subscriptions.
• Top-up credits are shared across all users on the account and never expire.
• Top-up credits are consumed after monthly credits are exhausted.
• Top-up payments are processed by Stripe. FoodCore does not collect, store, or process payment card details. Credits are added to the account automatically within seconds of payment confirmation. A Stripe payment reference may be stored for reconciliation purposes.

Credit consumption

• Standard recipe, ingredient, and labelling checks cost 1 credit per check.
• Portfolio-level and multi-scope checks cost 2–5 credits depending on the check type.
• Credits are deducted at the point the AI Check is submitted, regardless of whether the result returns issues or a pass.
• Credits are not refunded for checks that return an error due to insufficient or malformed data.

Credit records

FoodCore maintains an internal log of all credit transactions (grants, deductions, top-up purchases, and manual adjustments) for billing verification and dispute resolution. This log includes the user ID, check type, credit amount, and timestamp. It does not include the AI prompt or response content. Credit transaction logs are retained for 7 years for financial record-keeping.

4. Subscriptions and Payment

4.1 Free trial

Both plans include a 7-day free trial — no payment card required. Trials are available to new accounts only (one per business entity). All trials are provisioned with full FoodCore Core access. At the end of the trial your account will be suspended unless you confirm a paid subscription. No charge is made if you do not proceed. Data entered during a trial is retained for 14 days after trial expiry and then permanently deleted — we will notify you by email before deletion.

4.2 Pricing plans

All prices are in GBP. FoodCore.io Ltd is not currently VAT-registered; no VAT is charged.

Plan	Billing	Price
FoodCore Essentials	Monthly	£19/month
FoodCore Essentials	Annual	£180/year
FoodCore Core	Monthly	£55/month
FoodCore Core	Annual	£599/year

4.3 Billing and payment

• All payments are processed by Stripe. We do not store card details.
• Invoices are issued by email on each billing date.
• If a payment fails you will be notified and given a 7-day grace period before access is suspended.
• Annual subscriptions renew automatically. You will be notified by email at least 14 days before renewal.
• We may revise fees on no less than 30 days’ written notice. If the revised fees are not acceptable you may cancel before they take effect without penalty.

4.4 Cancellation by you

• You may cancel at any time by emailing info@foodcore.io or through the subscription management portal.
• Monthly: Cancellation takes effect at the end of the current billing period. No partial refunds.
• Annual: Cancellation prevents automatic renewal. No refund for the unused portion unless required by law.
• On cancellation, your account remains accessible until the end of the paid period. Data is retained for a further 30 days for export, then permanently deleted.

4.5 Termination by us

We may terminate or suspend your subscription with immediate effect if you fail to pay any undisputed amount after 7 days’ written notice; commit a material breach and fail to remedy it within 14 days of written notice; use the Service for any unlawful purpose; or become insolvent, enter administration, or make any arrangement with creditors. We may discontinue the Service entirely by giving you a minimum of 30 days’ written notice, during which data export functionality will remain fully operational.

5. Account Suspension

In addition to termination rights, we reserve the right to suspend your account temporarily and without prior notice if we detect unusual or potentially malicious activity, a security risk to the platform, or a material breach of the Fair Use Policy (clause 6). We will notify you by email as soon as reasonably practicable and provide an opportunity to respond.

6. Fair Use Policy

FoodCore.io is priced as a flat-rate subscription for normal use by a single small food business. We do not impose fixed limits on recipe counts, label generations or menu entries for reasonable use.

• The Service must not be used in a way that places disproportionate or unreasonable load on our infrastructure.
• Automated access, scripting, bulk data extraction or use of the Service via any programmatic method not approved by us in writing is not permitted under a standard subscription.
• Each subscription includes a reasonable allocation of data storage. We will notify you if your usage materially exceeds what would be expected of a single small food business.
• We reserve the right to contact you to discuss usage and, if reasonable agreement cannot be reached, to offer a revised commercial arrangement or terminate with 30 days’ notice.

7. Service Level, Downtime and Support

7.1 Availability target

We target 99.5% monthly uptime for the FoodCore.io platform, excluding scheduled maintenance. Uptime is calculated as: (total minutes in month minus downtime minutes) divided by total minutes in month, expressed as a percentage.

7.2 Service credits

Where an unplanned outage is attributable to our infrastructure (not a third-party provider or force majeure event), we will apply a goodwill credit to your next invoice:

Monthly downtime (unplanned)	Goodwill credit
Up to 4 hours	No credit
4 to 12 hours	25% of that month’s subscription fee
12 to 48 hours	50% of that month’s subscription fee
Over 48 hours	100% of that month’s subscription fee

Credits are not redeemable as cash. To claim, contact info@foodcore.io within 14 days of the outage.

7.3 Scheduled maintenance

• Planned maintenance will be communicated at least 24 hours in advance where reasonably practicable.
• We will endeavour to schedule maintenance between 22:00 and 06:00 UK time.

7.4 Support

Support is provided via:

• Email: info@foodcore.io
• Contact form: foodcore.io/contact
• Help documentation: docs.foodcore.io
• Live chat: available via the chat widget on the website during business hours
• Instagram: instagram.com/foodcore.io (informal queries only — not a formal notice channel)

Business hours: Monday to Friday, 09:00–17:30 UK time, excluding UK public holidays. Response times are targets, not guarantees. We do not offer telephone support at the standard subscription tier.

Severity	Description	Target response
Critical	Service wholly unavailable or data loss risk	Within 4 business hours
High	Core feature unavailable, significant operational impact	Within 1 business day
Normal	Feature impaired or general query	Within 2 business days
Low	General question or enhancement request	Within 5 business days

8. Your Data and Data Export

You retain full ownership of all data you enter into FoodCore.io. We do not claim any rights over your data. Our role is that of a data processor acting on your instruction.

• You may export your data at any time from within the application, at no additional charge, in CSV format (all structured data) and PDF format (labels, allergen matrices, compliance reports).
• On termination or cancellation, export functionality remains available for the full 30-day retention period. Reminder emails will be sent at day 14 and day 28.
• On written request we will provide a full data export within 5 business days.
• We strongly recommend maintaining your own independent archive of all allergen declarations, label templates and compliance records, given your continuing legal obligations under Natasha’s Law and the Food Safety Act 1990.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in connection with any unlawful activity.
• Attempt to access, copy, disrupt or tamper with another subscriber’s data or any part of our infrastructure.
• Probe, scan or test the security of the platform or circumvent any access controls.
• Reverse-engineer, decompile or disassemble any part of the software.
• Use the Service to build or assist in building a competing product or service, including by copying workflows, screen designs, or output formats.
• Benchmark or publish performance comparisons without our prior written consent.
• Resell, sublicense or commercially exploit the Service without our prior written consent.
• Share login credentials with any person outside your business.
• Introduce malware, viruses, or any harmful code to the platform.
• Place an unreasonable or disproportionate load on our infrastructure (see clause 6).

10. Compliance Responsibility

We do not warrant that use of FoodCore.io will ensure compliance with any law or regulation. We accept no liability for any enforcement action, fine, claim, loss or harm arising from inaccurate, incomplete or non-compliant allergen information, nutritional data, ingredient lists, labels or menus created using the Service. You remain solely responsible for verifying all outputs against current Food Standards Agency guidance and applicable legislation before use.

11. Intellectual Property

The FoodCore.io software, platform, design, brand, and documentation are the intellectual property of FoodCore.io Ltd or its licensors. Nothing in these Terms grants you any rights in the underlying software beyond a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.

• You must not copy or replicate any aspect of the FoodCore.io user interface, information architecture, screen design, or output format for use in any other product or service.
• You retain full ownership of all data and content you upload to FoodCore.io.
• You grant us a limited, non-exclusive, non-transferable licence to store, process and display your content solely for the purpose of providing the Service to you.

12. Customer Indemnity

You shall defend, indemnify and hold harmless FoodCore.io Ltd, its directors, employees, agents and contractors from and against all claims, losses, damages, expenses and costs (including reasonable legal fees) arising from:

• Your use of the Service other than in accordance with these Terms;
• The inaccuracy, incompleteness or non-compliance of any allergen information, nutritional data, ingredient lists, labels or menus you create using the Service;
• Any claim by a third party (including your customers or a regulatory authority) arising from your labelling, allergen declarations or food safety practices;
• Any breach by you of applicable food safety, labelling or data protection law;
• Any breach of these Terms by you or any authorised user of your account.

13. Data Protection and Analytics

We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details please read our Privacy Policy. In brief:

• We act as your data processor for personal data you upload about your own customers; you remain the data controller for that data.
• We act as data controller for the personal data you provide to us as a subscriber (name, email, billing details).
• We do not sell your personal data to any third party.
• Account data is retained for the duration of your subscription plus two years after termination.
• Website analytics and session recording: our website uses PostHog (EU-hosted) to collect visitor analytics, session recordings, and heatmaps. PostHog is only active with your cookie consent. See our Cookie Policy for full details.
• Our website also uses Google Analytics 4 and Google Ads conversion tracking, subject to cookie consent.

14. Limitation of Liability

We are not liable to you for any of the following, even if we were advised of their possibility:

• Loss of profits, revenue or business
• Loss of data or corruption of data
• Business interruption or loss of anticipated savings
• Loss of goodwill or reputation
• Indirect, consequential or incidental loss of any kind
• Any regulatory fine, enforcement action or claim arising from allergen, nutritional or labelling information
• Any loss arising from inaccurate data entered into the Service by you

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.

15. Force Majeure

Neither party shall be in breach of these Terms or liable for any delay or failure to perform any obligation (other than an obligation to pay money) to the extent caused by circumstances beyond their reasonable control, including: failures of internet infrastructure or third-party cloud providers; acts of God, fire, flood or natural disaster; acts of government, war, civil disorder or terrorist attack; power failures; pandemic or public health emergency. The affected party must notify the other as soon as reasonably practicable and use all reasonable endeavours to mitigate the effect and resume performance. If a force majeure event continues for more than 60 days, either party may terminate on written notice.

16. Data Backup and Disaster Recovery

• Recovery Point Objective (RPO): We target a maximum data loss window of 24 hours — backups are taken at least daily.
• Recovery Time Objective (RTO): We target restoration of service within 24 hours of a confirmed data loss event requiring recovery from backup.
• These are targets, not guarantees. In the event of data loss affecting your account, we will notify you within 24 hours of becoming aware and initiate recovery procedures immediately.

17. Change of Control

In the event that FoodCore.io Ltd undergoes a change of control — including a sale, merger, acquisition, or transfer of all or substantially all of the business or assets — the following protections apply:

• You will be notified by email at least 30 days before any such change takes effect.
• The acquirer or successor entity will be bound by these Terms in relation to your data.
• If the change results in a material change to the Service or its terms that is not acceptable to you, you may terminate your subscription on 30 days’ written notice from the date of our notification.
• Your data will not be transferred, sold or disclosed to any third party as part of a transaction without your explicit prior written consent, except as required by law.

18. Termination and Effect of Termination

On termination (however arising), your access to the Service ceases at the end of the paid period. Your data is retained for 30 days for export, after which it is permanently and irreversibly deleted. We will confirm deletion in writing on request. Clauses relating to liability, intellectual property, indemnity, compliance responsibility, and governing law survive termination.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers by email at least 30 days before material changes take effect. The date at the top of this page reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before they take effect.

21. Affiliate Programme Terms

Effective date: 1 June 2026  ·  Version 1.1  ·  Operated via Endorsely

These Affiliate Programme Terms govern your participation in the FoodCore.io affiliate programme. They form a legally binding agreement between you (“Affiliate”, “you”) and FoodCore.io Ltd. By joining the programme and accepting these terms within Endorsely, you agree to be bound by this section and by the rest of these Terms and our Privacy Policy. In the event of any conflict, this section takes precedence for matters specific to the affiliate relationship.

21.1 Programme Overview. The FoodCore.io affiliate programme allows approved individuals and organisations to earn recurring commission by referring new paying subscribers using a unique tracking link provided through Endorsely. Referrals are tracked with a 30-day cookie attribution window (last-click). If a visitor subscribes within 30 days of clicking your link, the referral is attributed to you.

21.2 Eligibility. To participate you must be at least 18 years of age, have an active Endorsely account connected to the FoodCore programme, and operate a legitimate platform or audience relevant to food businesses or food entrepreneurship. We reserve the right to decline or terminate any application at our sole discretion.

21.3 Commission Rate. You earn a flat 10% of net subscription revenue for every paying customer you refer. “Net subscription revenue” means the fee actually received after any discounts, excluding VAT and Stripe fees. Where a discount code is used, commission is calculated on the discounted amount. We reserve the right to reduce the commission rate on 30 days' written notice.

Plan	Monthly price	Your commission (approx.)
Essentials	£19/month	~£1.90/month per active referral
Core	£55/month	~£5.50/month per active referral

21.4 Minimum Payout & Payment Schedule — Net 15. Commission is paid once your accumulated balance reaches £10. Commissions earned in a calendar month are paid on or before the 15th day of the following month. Balances below £10 carry forward. All payments are in GBP. You are solely responsible for any income tax or National Insurance arising from commission payments.

21.5 Free Trial Periods. No commission is earned during a trial. Commission is triggered only upon a subscriber's first successful payment.

21.6 Clawback Events. Earned commission may be reversed if: a referred customer obtains a refund in the same billing month; a payment is charged back by their bank; the referral was made fraudulently or in breach of these Terms; or the customer was already a FoodCore subscriber or previously referred by another affiliate. Clawback amounts are deducted from your next payment. We will not seek repayment of previously paid commission except in cases of fraud or material breach.

21.7 Discount Code Rules. Where FoodCore provides a discount code, it is for use by your audience only — not for your own subscription. Do not post codes to voucher sites, cashback platforms, or discount aggregators (e.g. Honey, TopCashback, HotUKDeals). Commission on discounted subscriptions is calculated on the net amount actually charged. Misuse constitutes a material breach and may result in immediate termination and clawback.

21.8 Brand Usage. FoodCore grants you a limited, non-exclusive, revocable licence to use the FoodCore.io name and approved assets solely to promote your affiliate link during your participation. You must refer to the product as “FoodCore” or “FoodCore.io”, clearly disclose your affiliate relationship in all promotional content in accordance with the ASA/CAP Code (e.g. #ad or #affiliate), and make only accurate claims consistent with FoodCore's published marketing.

21.9 Prohibited Promotion Methods. The following are strictly prohibited and constitute a material breach:

• Spam: unsolicited bulk email, direct messages, or use of purchased contact lists without prior consent.
• Brand bidding: paid search ads targeting “FoodCore” or “FoodCore.io” keywords without prior written approval.
• Voucher & cashback sites: posting your link or codes to public voucher sites, deal forums, or cashback platforms.
• Deceptive promotion: fake reviews, impersonation, misleading claims, or undisclosed commercial relationships.
• Self-referral & cookie stuffing: using your own link for your own subscription, or any technical manipulation of attribution.
• Automation: bots, scripts, or tools generating artificial clicks, sign-ups, or impressions.

21.10 Termination. Either party may terminate participation at any time by written notice to info@foodcore.io or via Endorsely. Confirmed commission earned before termination is paid at the next Net-15 date, subject to the minimum threshold. FoodCore may terminate immediately for fraud, material breach, or actions damaging FoodCore's reputation, and may forfeit or recover commission in such cases.

21.11 Independent Contractor. You are an independent contractor, not an employee, agent, or joint venturer of FoodCore.io Ltd. You have no authority to enter into agreements on FoodCore's behalf.

21.12 Limitation of Liability. To the maximum extent permitted by law, FoodCore's total liability to you is limited to commission payments made in the three months preceding the claim. FoodCore is not liable for loss of anticipated commission, loss of profits, or indirect or consequential loss.

21.13 Affiliate Data. We process your personal data as an affiliate partner in accordance with our Privacy Policy (Section 10). Performance and commission data is retained for 3 years after programme termination.

21.14 Changes to the Programme. We may modify these affiliate terms at any time with 30 days' written notice. Continued participation constitutes acceptance. If you do not accept the changes, you may terminate before they take effect without penalty.

22. General

• Entire agreement: These Terms, the Privacy Policy and the Cookie Policy constitute the entire agreement between us in relation to the Service and supersede all prior agreements and representations.
• Severability: If any provision is found invalid or unenforceable by a court, the remaining provisions continue in full force and effect.
• Waiver: Failure by either party to enforce any provision is not a waiver of that provision or any other right.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to any successor entity.
• No partnership: Nothing in these Terms creates a partnership, joint venture, or agency between the parties.
• Notices: All formal notices to us must be sent to info@foodcore.io and are deemed received on the next business day. Communications via Instagram or live chat are not treated as formal notices.

23. Contact

For any questions about these Terms, contact us at info@foodcore.io or by post to: FOODCORE.IO LIMITED, 66 Paul Street, London EC2A 4NA.